PRIVACY POLICY

This Privacy Policy(“Policy”) describes how Antaramyam Privated Limited (the “Sendriya”, "we", "us",or "our") and it’s affiliates’ and subsidiaries’ collect, use,and disclose your personal information when you visit, use our services, or make a purchase from www.sendriyaworld.com(the "Site")or otherwise communicate with us regarding the Site (collectively, the "Services").For purposes of this Privacy Policy, "you" and "your"means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

‍

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to thisPrivacy Policy, please do not use or access any of the Services.

‍

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

‍

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

‍

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

‍

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term"personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

‍

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

‍

‍

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, wemay use cookies, pixels and similar technologies ("Cookies").Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

‍

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, ThirdParty Websites and Links.

‍

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the  Services in order to perform our contract with you, including to process     your payments, fulfil your orders, to send notifications to you related to  your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for  shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with theServices (in our legitimate interests to administer, improve and optimize theServices). We may also permit third parties and services providers to useCookies on our Site to better tailor the services, products and advertising on our Site and other websites.

‍

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer beavailable. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

‍

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and otherreasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud     storage, fulfilment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

‍

Category:

• Identifiers  such as basic contact details and certain order and account information
• Commercial information such as order information, shopping information and customer support information

• Internet  or other similar network activity, such as Usage Data
• Geolocation data such as locations determined by an IP address or other technical measures

Categories of Recipients:

• Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal information without yourconsent or for the purposes of inferring characteristics about you.

‍

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/orusers of those third-party platforms without limitation as to its use by us orby a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

‍

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below torequest that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

‍

Data Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

We advise you not to include Sensitive Personal Data in any emails you may send to us. Please do not send credit/debit card numbers or any other Sensitive Personal Data to us via email.

‍

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, toprovide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

‍

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rightsare not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know:  You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and     share your information.
• Right to Delete:  You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain     circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in     our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

‍

We will not discriminate against you for exercising any of these rights.We may need to collect information from you to verify your identity, such asyour email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights.Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may needyou to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

‍

Indemnity andLimitation of Liability

For any breach of the provisions of this Policy, Sendriya shall indemnify you in accordance with the indemnification and limitation of liability provisions set forth in the Terms.

Please note that we endeavour to safeguard Customer’s Personal Data to ensure that the same is kept private. However, we cannot guarantee the security of Customer’sPersonal Data. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of the Customer’s PersonalInformation at any time.

We shall not be liable for any loss or damage sustained by reason of any disclosure(inadvertent or otherwise) of any Personal Data concerning the Customer’s Sendriya Account and/or information relating to or regarding online transactions using credit cards/debit cards and/or their verification process and particulars nor for any error, omission, or inaccuracy with respect to any information so disclosed and used.    

Grievance Redressal

In the event you have any grievances or questions about the Policy or if you wish to make a complaint regarding any violation of the provisions of the Policy and the way your Personal Data is processed, you may contact us at the details asset out below, pursuant to which your grievance shall be acknowledged and redressed within 1 (one) month from the date of receipt of grievance/complaint.

Email: policies@sendriyaworld.com

Dispute Resolution,Governing Law and Jurisdiction

Any complaint or dispute can be raised in writing to our compliance team at policies@sendriyaworld.com

ThisPolicy shall be governed by and construed in accordance with the laws, rules and regulations of India, and the courts of Vijayawada(Andhra Pradesh) shall have exclusive jurisdiction over any disputes arising between the Parties.

If any disputes or claims arising under or out of or in connection with the execution, interpretation, performance, or non-performance of this Policy or in respect of the scope, validity or application of this Policy, or the subject matter hereof("Dispute"), representatives of the Parties shall cooperate, in good faith, to attempt to amicably resolve the Dispute.

Any disputes between the Parties regarding this Policy shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitral tribunal shall consist of 3 (three) arbitrators with 1 (one)arbitrator to be appointed by each Party and the 3rd (third) arbitrator to be appointed by the 2 (two) appointed arbitrators. The place of the arbitration shall be Vijayawada, Andhra Pradesh and the language of the arbitration shall be English. The decision of the arbitrators shall be final and binding. TheParties waive any right of appeal to any court, insofar as such waiver can validly be made.

EachParty to the arbitration shall cooperate with each other Party to the arbitration in making full disclosure of and providing complete access to all information and documents requested by such other Party in connection with such arbitration proceedings, subject only to any confidentiality obligations binding on such Party or any legal privilege applicable to any such information and/or documents.

Assignment

We may assign any of our responsibilities/obligations to any other person without notice to the Customer, at our sole discretion. However, you shall not assign,sub-license or otherwise transfer any of your rights or obligations under thisPolicy to any other Party, unless a written consent is taken from us.

Severability

If any term or provision of this Policy is held by a court of competent jurisdiction to be invalid, void or unenforceable, the remainder of the terms and provisions of this Policy shall remain in full force and effect and shall in no way be affected, impaired or invalidated.

Notices

Any notice given by either Party to the other must be in writing, by email, and will be deemed to have been given on transmission, unless the recipient can satisfactorily establish that the email on was not received by the recipient’s email or web server. Notices to Sendriya must be sent by email to policies@sendriyaworld.com.or to any other email address notified by email to the Customer by Sendriya from time to time for such purpose.

Third Parties

No ThirdParty shall have any right, benefit, or entitlement to enforce any terms of this Policy.

‍

International Users

Please note that we may transfer, store and process your personal information outside the country you live in.Your personal information is also processed by staff and third party service providers and partners in these countries and will be abided by Indian data privacy laws only.

‍

Your Consent

By using our website and/or providing your information, you consent to the collection and use of your information in accordance with this Privacy Policy, including your consent for sharing your information as described in this policy.

‍